Return and Exchange Policy
1. General Policy
We accept returns or exchanges within 14 days of receiving your order, provided that the item is in new, unused condition. The customer is responsible for return shipping fees.
2. Factory Defects
If the product you received has a factory defect, you are eligible for a return or exchange within 30 days of receiving the product. In this case, we will cover the return shipping costs.
3. Refunds
If a return is approved, we will issue a full refund to your original payment method, excluding any return shipping costs (unless due to a factory defect).
4. How to Initiate a Return
To initiate a return or exchange, please contact our customer service team via WhatsApp at +973 36142942 with your order details. We will provide you with instructions on how to return the item.